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GET
Get Transcript

Authorizations

Authorization
string
header
required

Company API Key

Headers

X-User-Timezone
string
required

User's timezone for timestamp formatting

Path Parameters

transcript_id
string
required

The ID of the thread/transcript

Response

Transcript details retrieved successfully

agent_id
string
agent_name
string
agent_number
string
status
string
error_message
string

Only present if status is 'error'

type
enum<string>
Available options:
chatbot,
voicebot
is_deleted
boolean
user_name
string
cost
string

Formatted: '$X.XX'

score
number
cost_breakdown
object
summary
string
recording_url
string
created_at
string

Format: DD/MM/YYYY • HH:MMam/pm in user timezone

timestamp
string

Format: DD/MM/YYYY • HH:MMam/pm in user timezone

call_length
string

Format: MM:SS (voicebot only)

direction
enum<string>

Voicebot only

Available options:
inbound,
outbound
phone_number
string

Voicebot only

message_count
integer

Chatbot only

contact_id
string

Chatbot only

messages
object[]

Unified messages from thread messages, tool calls, and interrupts